Shipping policy
Our aim is to dispatch all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will endeavour to communicate with you about the delay and resolve and resulting issues.
Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance at info@sioraworld.com.
- All orders are sent via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form.
- Please provide your physical address for shipping as we cannot deliver to PO boxes.
- In general, delivery to your door will take no more than 2 working days from dispatch to North Island residential addresses and 2-3 working days for South Island residential addresses. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
- Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will do our best to get your parcel but if this is not possible through our standard delivery channels we will work with you to come to a mutually agreeable solution.
- Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.
Rural Deliveries
Deliveries to rural delivery addresses will usually take two to three days longer as rural deliveries are handled by a third party.
Due to the nature of this network, consignments to rural locations may be left without signature or proof of delivery.
As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will however do our best to work towards a mutually acceptable outcome in the unexpected situation where an order does go missing.
International Orders
NEW ZEALAND & AUSTRALIA
Shipping Fee
$7.00 - $15.00 or Free shipping on orders of $130+
Delivery
3 - 5 business days
UNITED STATES
Shipping Fee
$18.00 or Free shipping on orders of $200+
Delivery
3-7 business days
Domestic Delivery Charges
- For orders under $120 a shipping charge of $7.95 will apply.
- Orders over $120 will be sent freight-free Nationwide.
- Additional charges will apply for special delivery requests such as Saturday delivery or urgent delivery
- You must spend over $120 to get free shipping, if a discount brings your order total below $120, a shipping charge will still apply.
Adding to or changing an existing order
As long as your order has not been packed or shipped, we are happy to help you with any additions or changes you wish to make. Simply contact us for further assistance at info@sioraworld.com or via phone at 0275112809.
On-line Payment
Orders can be placed through our website or alternatively via email or social media channels. If the order is placed through other channels than our website, you will receive an invoice detailing the instructions for payment. A bank transfer must be made after receiving the invoice for us to prepare your order. The invoice will provide specific instructions regarding payment that must be followed.
Contact Information
Questions about the Shipping Policy should be sent to us at info@sioraworld.com.
Our contact information is posted below:
Trading Name
SIORA Limited
Postal Address
SIORA Ltd., 13C Jennifer Place, Chartwell, WKO, Hamilton 3210, New Zealand
Email
info@sioraworld.com
Phone
+64 (0)27 511 28 09