Privacy policy
This is the privacy notice of siora.co.nz. In this document, “we”, “our”, or “us” refer to SIORA Ltd. We are company number 9429047326897 registered in New Zealand. Our registered office is 13C Jennifer Place, Chartwell, Hamilton 3210 NZ. This privacy notice aims to inform you about how we collect, handle and disclose any information that we collect from you, or that you provide to us when you visit or make a purchase from our website.
It covers both information that could identify you (“personal information”) and information that could not. We are very concerned to protect your privacy and confidentiality. We understand that all users of our website are rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy is both specific and strict and it has been compiled so as to comply with the New Zealand law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at our website. When you visit our website, we collect certain information about your device, your interaction with our website and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
1. Business and personal information
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Purpose of collection: to provide products or services to you to fulfil our contract, to verify your identity for security purposes, to process your payment information, for the purpose of quality control and improvement of our website, to arrange for shipping, to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.
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Source of collection: collected from you.
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Disclosure for a business purpose: shared with our processor Shopify and GoSweetSpot for shipping and fulfilment of orders. We may also share your information with MailChimp for marketing and targeted advertising we believe may be of interest to you in line with the preferences you have shared with us.
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Personal Information collected: this includes basic identification and contact information, such as your name and contact details billing address, shipping address, payment information (including credit card numbers), email address, phone number and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
Financial information relating to your credit cards is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure, encrypted page within Shopify. That page may display our brand, but it is not controlled by us. Our employees and contractors never have access to it.
We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
2. Device information
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Purpose of collection: to load our website accurately for you, to perform analytics on our website usage and to optimise our website.
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Source of collection: collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
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Disclosure for a business purpose: shared with our processor Shopify.
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Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with our website. We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.
3. Customer support information
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Purpose of collection: to provide customer support.
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Source of collection: collected from you.
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Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers) email address and phone number.
4. Marketplace information
When we obtain information from you specifically to enable you to buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
5. Information you post on our website
Information you send to us by posting to a forum, blog, website page, or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. If it is available to the World, neither we nor you have any control whatsoever as to how it is used.
6. Financial information relating to your credit cards
We use Secure Sockets Layer (SSL) certificates to verify your identity to your browser and to encrypt any data you give us when you buy. This includes financial information such as credit or debit card numbers.
Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar. We take the following measures to protect your financial information:
- We keep your financial information encrypted on our servers.
- We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.
- Access to your information is restricted to authorised staff only.
- If we ask you questions about your financial information, we shall show partial detail [the first four OR the last four digits of the debit or credit card number], only enough to identify the card(s) to which we refer.
7. Credite Reference
To assist in combating fraud, we may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
8. Third party advertising
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our website to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
9. Behavioural Advertising
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We may use Google Analytics to help us understand how our customers use our website. We may receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
- We may share information about your use of our website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We may use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer.
- We also share information about your use of our website, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
10. Third party content
Our website is a free platform in which anyone may register and then publish information about himself/herself or others. We do not moderate or manage what is posted. If you make a complaint about any of the content on our website, we shall investigate your complaint. If we think your complaint may be justified, we shall remove the content while we investigate.
We will follow a fair process to conduct the investigation process and you will be informed with regards to the outcome of the investigation and whose rights will be obstructed: yours, or that of the person who posted the content which offends you. Free speech is a fundamental right, we will evaluate and investigate any complaint unless the complaint is unsubstantiated, in that case we shall not correspond with you about it.
11. Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimise your experience on our website and to provide our services.
Cookies Necessary for the Functioning of the Store
Name |
Function |
Duration |
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
|
checkout_session_lookup |
Used in connection with checkout. |
3w |
|
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
|
identity-state |
Used in connection with customer authentication. |
24h |
|
identity-state-<<token>> |
Used in connection with customer authentication. |
24h |
|
identity_customer_account_number |
Used in connection with customer authentication. |
12w |
Reporting and Analytics
Name |
Function |
Duration |
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_evids |
Shopify analytics. |
session |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
|
customer_auth_provider |
Shopify analytics. |
session |
|
customer_auth_session_created_at |
Shopify analytics. |
session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please contact us at info@sioraworld.com
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
12. Calling our helpline
When you call our helpline, we collect Calling Line Identification (CLI) information. We use this information to help improve the quality of service of our help line.
13. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.
14. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for seven years before destroying or deleting it according to the employment legislation in New Zealand.
15. Affiliate information
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off the website. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
16. Use of the website by children
We do not market to children, nor do we sell products or services for purchase by children. We may sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our website only with consent from a parent or guardian.
17. Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
18. Compliance with the law
This privacy policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
19. Removal, review or update personally identifiable information
If you wish us to remove personally identifiable information from our website, or at any time you may want to review or update the personally identifiable information that we hold about you, you can do so by contacting us at info@sioraworld.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
20. Data may be “processed” outside New Zealand
Our website is hosted in the USA. We also use outsourced services in countries outside New Zealand from time to time in other aspects of our business. Accordingly data obtained within New Zealand may be “processed” outside New Zealand and data obtained in any other country may be processed within or outside that country. If you have any question regarding our privacy policy, please contact us through the contact us page on our website or using the details provided under “Contact” below.
21. Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
22. Complaints
If you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” below.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
23. Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us using the details provided below:
Postal Address
SIORA Ltd.
13C Jennifer Place, Chartwell, WKO Hamilton 3210, New Zealand.
info@sioraworld.com
Phone
+64 (0)27 511 28 09