Refund policy

We expect that you will be completely satisfied with any goods and services you receive from SIORA.

However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution at info@sioraworld.com. All returns must be made within thirty days of purchase.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to description or faulty we will accept the goods for return and refund your money without hesitation. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion we may replace any goods accepted for credit or refund the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.

Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.

Expiry Dates

In general, the expiry date on the label applies to the unopened product. Once a product has been opened it is exposed to air and will begin to deteriorate more rapidly, even if stored carefully. 

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info.siora@gmail.com. Our contact information is posted below:

Trading Name
SIORA Limited

Postal Address
SIORA Ltd., 13C Jennifer Place, Chartwell, WKO, Hamilton 3210, New Zealand

Email
info@sioraworld.com

Phone
+64 (0)27 511 28 09